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Terms of Sales

These general conditions of sale are concluded between the company iGoVE, registered with the RCS of Reuil under number 839 976 966 (“iGoVE”) and any person, acting in a professional capacity or not, (hereinafter the “Customer”) wishing to reserve a transport car service with driver or VTC (hereinafter the “Service”) for his own account or that of individuals who have duly authorized him for this purpose (the “Passenger(s)”) ). The fact of reserving a Service with iGoVE implies the full and complete and unreserved acceptance of the Customer and Passengers to the general conditions of sale of iGove (hereinafter the “Conditions of Sale” or “CGV”). Any contrary condition opposed by the Customer or Passenger, in particular any contrary clause resulting from its own general conditions, is unenforceable against iGoVE, unless express, written and prior acceptance of the latter. iGoVE reserves the right to modify the General Terms and Conditions at any time. The Conditions of Sale applicable to the reservation of a Service are those in force on the date of the firm reservation of the Service (hereinafter “the Reservation”), materialized by receipt by iGoVE of the written confirmation of the reservation. iGoVE guarantees the good organization and smooth running of the missions entrusted to it as a passenger transport company.

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To reserve and/or pay for a Service, the Customer must be an adult or an emancipated minor, be legally capable of entering into a contract and respect the General Conditions of Sale. The Customer is responsible for the reservations he makes both in his name and on his behalf and on behalf of Passengers when he acts on their behalf. The Client guarantees the veracity and accuracy of the information it provides.




The request to reserve a Service can be made by telephone, by email, via the website and by any other means approved by iGoVE. When made by telephone, the reservation request must necessarily be confirmed in writing, in particular by email or via the iGoVE website. The reservation request must include the following minimum information: Dates, times and itineraries: The date, time and place of initial pick-up of the Passenger(s) The final drop-off location and intermediate stops to be respected if there are any The number of people to be transported (specify if the passenger has reduced mobility and/or a wheelchair): The approximate number, weight and overall volume of baggage; Means of communication : Passenger's telephone details Passenger email Desired vehicle model or category. For any new Customer, the reservation will only be confirmed after verification by iGoVE of the latter's means of payment (see “Regulations” section below).




Upon receipt of the reservation request, iGoVE establishes a quote based on the information communicated by the Customer or Passenger. Any change in the information transmitted is likely to modify the initial price of the Service (change of vehicle model, capacity, mileage, overrun, etc.). Furthermore, any service not provided for in the estimate is billable in addition to it.




If the quote is accepted, the Customer must confirm their reservation in writing to iGoVE by means approved by it (“the Reservation Confirmation”). Receipt by iGoVE of the Confirmation of the reservation constitutes the formation of the transport contract between iGoVE and the Customer.


The Services are offered at the prices indicated in the iGoVE price list annexed to the estimate. Pricing rules may vary depending on certain circumstances such as public holidays, busy periods, pick-up area and/or use of the Service, time of day, etc. The prices are quoted inclusive of VAT and include, unless expressly indicated otherwise in the quote: ​ driver service, fuel, professional liability insurance for “people transported” for a fee, VAT at the rate set by the regulations in force, urban toll systems, highway tolls, parking meters, parking fees, entry fees to sites, public or private properties, driver meals A travel allowance for the driver will be charged for overnight stays outside the Region. The price of the Service indicated in the quote issued by iGoVE may be revised by it to take into account in particular the increase in the price of fuel and all costs incurred for the purposes of carrying out the Service. Additional fees may be required in the event of a specific request from the Customer such as baby seat, special refreshments. The amounts invoiced will be specified in the quote or Booking Confirmation. iGoVE reserves the right to modify the price list at any time without notice. These modifications will be communicated to the Client and will apply to all Services reserved after updating the price list.




For any Service, iGoVE can decide on a minimum billing specified in the quote. At any time during a Service, the Customer may decide to change the destination or interrupt it. In this case, the Customer will be billed for the time and distance traveled and completed and at least the package provided at the time of booking. Any overrun on the scheduled return time will be charged in addition on the basis of the current rate indicated in the price list. Any excess mileage will also be billed according to the current rates indicated in the price list.

Modification and Cancellation

Modification or cancellation requests are made according to one of the processes authorized for booking the Services. Any modification or cancellation of the Reservation must be made to iGoVE at least two (2) hours before the agreed time of the Service. After these deadlines, iGoVE will invoice all or part of the Service reserved according to the following terms.




Any incidental external costs incurred by iGoVE (guides, hostesses, security guards) as part of a Service canceled less than 48 hours before the agreed start time will be fully invoiced.




In the event of late cancellation (less than forty-eight hours before the agreed time of the Service) or “no show” 60 minutes after the meeting time fixed when booking the Service, the Customer will be billed for the amount the higher between the price of the transfer from the planned pick-up location to the garage on the one hand, and that of the time actually spent waiting for the Customer at the meeting place, on the other hand. In the event of modification of the Reservation, the Service actually provided will be invoiced. iGoVE reserves the right to apply different cancellation or modification conditions, particularly in the event of periods of high activity or for Services mobilizing a large number of Vehicles. These special conditions will appear in the quote or order summary received by the Customer and will prevail over these provisions.


iGoVE is not responsible for delays caused in the event of force majeure and/or for reasons beyond its control (strikes, natural disasters, train/plane delays).




The driver is deemed late if he arrives after the meeting time fixed when booking the Service. In the event of a delay, iGoVE contacts the Customer to notify them of the delay and, if it is impossible to provide support, offers them an alternative solution. In the absence of an alternative solution, the Customer may be compensated, compensated or reimbursed on the understanding that the amount reimbursed, as well as the liability of iGoVE, will be limited to the planned amount of the Service reserved or, when the latter is not determined, to a maximum of 150 Euros.




The Driver is required to wait for the Customer 60 minutes after the meeting time. After this period, the Customer not present at the pick-up point is deemed absent (“no-show”). In this case, the Client will be invoiced for the highest amount between the price of the transfer of the planned pick-up location at the garage, on the one hand, and that of the time actually spent waiting for the Customer at the meeting place, on the other hand.


iGoVE acts as a passenger transport company with drivers and as such declares to comply with the professional regulations in force. It assumes the safety obligation that all professional carriers have towards the people transported as well as the responsibilities linked to the control of the passenger transport vehicle, whether they own or rent it. iGoVE declares that it holds an insurance contract covering its professional civil liability for the exercise of the passenger transport activity and in particular all the financial consequences of bodily, material and immaterial damage for which it would have to respond in the framework of the provision of the Services in particular following a traffic accident and this from the passenger's entry into the Vehicle until his exit, with the exception of damage caused by the fault of the passenger. iGoVE assigns drivers with regulatory qualifications to carry out the Services, carefully selected, in line with the Client's needs and requests.


SERVICE PAYMENT TERMS iGoVE accepts the following payment methods: cash, bank cards (Visa, American Express, Diners Club, MasterCard), transfers (fees payable by the issuer). When booking the Service, the Customer must provide the following documents: Valid credit card numbers (including cryptogram) A copy of their identity card, passport or any equivalent document Before carrying out the Service, iGoVE checks with the Customer's bank that their account is funded up to the amount of the Service. iGoVE may be required to charge a symbolic amount (<€10) to verify the validity of the bank card provided as guarantee (this amount being deducted from the final invoice). iGoVE may also request pre-authorization to debit the estimated amount of the Services from the Customer's bank.

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